Solutions / Workflow Automation

When one thing needs to happen, then another thing, then another.

Workflow automation for the multi-step processes that used to need a human babysitter. We build the sequence once, it runs forever, and humans only get pulled in when a real judgment call is needed.

See if this fits your team
20–30%

typical efficiency gain on targeted flows

50–70%

fewer manual status checks and updates

3–5

core workflows transformed per engagement

6–12 wks

to measurable savings on your first workflow

Three workflows we've built lately

What "workflow automation" actually means in practice.

CLIENT ONBOARDING

From web form to welcome email — without a human touching it.

New lead hits your intake form. The agent checks for conflicts, creates the matter in Clio (or your CRM), sends a branded welcome packet, books the kickoff call, assigns tasks to the right paralegal, and pings the partner in Slack. All in under 30 seconds.

3-hour task → 30 seconds
SUPPORT TRIAGE

The easy 60% of tickets never reach a human.

Every inbound support ticket gets categorized, prioritized, and either answered directly or routed to the right specialist with a pre-drafted first response. Your team reviews and hits send.

50% reduction in support labor
RENEWAL PIPELINE

Renewals start 60 days out. Automatically.

Sixty, thirty, and fifteen days before any client renewal, the agent assembles the renewal package and drops it into the account manager's queue with a recommended outreach. They review and send.

2x renewal attach rate
How we build it

Four steps. Two to four weeks.

From first working session to a live agent catching edge cases in production.

01

Map it

Days 1–3

Working session. How work flows today and where it breaks.

02

Design it

Week 1

Ideal flow sketched. Human approval gates marked.

03

Build it

Weeks 2–3

Agent plugs into your tools. Nothing new to learn.

04

Tune it

30 days live

Edge cases caught. Metrics on hours saved from week one.

30 minutes. No pitch.

Tell us where your team is losing time. We'll tell you honestly — whether AI can help, and if so, what we'd build first.

Book your strategy call